Contact Center Webinar Series

Our Contact Center Subject Matter Expert Scott Bickley will share all the industry insights and best practices you need to effectively utilize UiPath robotic process automation for top-notch customer and employee experience.  This is one webinar series you don’t want to miss.

Top 5 Contact Center Trends – Watch Recording

Did you know most contact center agents have to navigate on average between 7 and 12 applications to answer a single customer inquiry? imagine for a moment there was a digital assistant able to do that for the agent – reducing average call times by up to 40% and providing a first-rate service to your customer.  Join Scott Bickley, Contact Center industry expert from Neostella, to discuss the top 5 Contact center automations that help your contact center agents respond faster and deliver a better service to your customers through the power of UiPath Robotic Process Automation.

HR Use Cases for Contact Center RPA – Watch Recording

Attrition is a killer in every contact center environment and in the new world of covid related staffing issues business owners need an unfair advantage to retain and train contact center agents.  In this session, Scott Bickley, Contact Center industry expert from Neostella will introduce you to UiPath Robotic Process Automation in the contact center, the digital assistant that helps the agent service call quicker reduces average handle time and most important creates happier contact center agents through the delivery of information quicker.  Retain your teams and onboard new agents 50% quicker through the use of automation.