Solutions That Cut Through Complexity
Three Easy to Use Tools
Work-Relay provides the structure needed to coordinate all of the elements of your complex business processes with three easy to use components that together create one set of data for planned, active and completed work. This «operational system of record» provides:
- Audit-ability, transparency, and accountability
- Common metrics tracking across the organization
- Standardized reporting
- Real-time operational visibility
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Solution Studio
Solution Studio provides a consistent way to map workflows of any complexity
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User Console
One place for workers to manage all their tasks, from one place
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Mission Control
Provides a birds-eye view of all work done across the organization
Define the Units of Work
Work-Relay’s intelligent Business Process Management (BPM) software provides a framework for visualizing and organizing processes and workflows. Both functional and easy-to-use, Work-Relay’s system is structured around units of work that consist of four elements that we refer to as «WSRT»:
- Work: Establishes the deliverable
- Sequence: Identifies dependencies
- Resource: Identifies the responsible party
- Time: Establishes expected duration to completion
These units of work fall into three types
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Human
Work that requires approvals, decision-making, etc.
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Automation
High volume predictable work that RPA bots handle
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Systems
«Communicates» with any apps or systems throughout the process
Simple Workflow Example
The Work-Relay framework’s customizable format coordinates workflows across multiple departments, automations, and systems so all relevant steps occur in a timely and organized manner. Here is an example of how Work-Relay helps move “units of work” through an organization.
Solutions to Common Business Challenges
Break free from the challenges that prevent your organization from achieving operational excellence. With Work-Relay, organizations can more effectively plan, manage, and execute workflows, eliminating many common operational «speedbumps» including:
Complex Operations
Systematize and scale complex operations, bring process management discipline to repetitive projects, and rapidly build end-to-end solutions using a single agile business operations management platform – without code, and without Salesforce expertise.
READ THE CASE STUDYLegacy Systems
Work-Relay has the proven ability to migrate legacy business processes to a modern, elegant, business-friendly environment. The Work-Relay framework not only accommodates the functionality provided by these legacy systems but also gives users a guided approach to structuring work.
READ THE CASE STUDYProject Visibility
There is much more to managing complex processes than simply workflow automation. There are, for example, different process topologies to consider, the ability to create end-to-end processes on-the-fly and the ability to handle many-to-many process interdependencies.
READ THE CASE STUDYInternal Operations
Move process, project, case, and task management systems to Work-Relay to unify disconnected work. Outdated solutions and templates can become bloated, inconsistent, and error-prone. Work-Relay uses a modular architecture that manages dynamic projects with ease.
READ THE CASE STUDY