Service Level Agreement- Vinebots Platform
Effective Date / Last Updated: September 1, 2023
This Service Level Agreement (“SLA”) discusses the availability of the Vinebots Platform by Neostella LLC (“Neostella”) to any end user of the Vinebots Platform (“End User”). Any references to “Reseller” in this SLA shall apply to i) a Neostella licensee through whom End User purchased services under the Vinebots Platform, or ii) in the absence of such Neostella licensee, the End User itself.
|98% or above||0%|
|95% up to 98%||10%|
|90% up to 95%||20%|