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Advanced Task Management
Group-Based Task Queues

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Create Shared Task Queues

  • Ensure that the right tasks reach the right people: Create user labels for specific skills or roles.
  • Dynamically manage tasks with manual queues: Allow users to claim manual tasks at their own pace.
  • Never let critical tasks fall through the cracks: Bring urgent matters to the forefront with escalation queues.
  • Focus on what matters most: Use advanced priority numbers to automatically prioritize task queues based on importance.
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Customize Tasks to Fit Your Needs

  • Provide clear instructions: Clearly define task responsibilities in task descriptions.
  • Use flexible task options: Choose from action, form, or document-based tasks.
  • Customize deadlines: Set custom SLAs deadlines for every task.
  • Ensure high-stakes tasks receive attention: Add tasks to escalation queues to ensure they receive immediate attention.
  • Keep tasks on track: Use snooze times to limit delays.
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Automate Task Distribution

Criteria-Based Queues

  • Use real-time project data to trigger queue assignments
  • Use conditionals to create advanced trigger criteria
  • Easily copy existing queue criteria

Task Triggers

  • Ensure your workflow seamlessly moves from one queue to the next
  • Trigger queues upon existing task completions
  • Control the time between the next task assignments

Visual Queue Flows

  • Understand queue dependencies at a glance using a visual flow chart
  • Use the flow editor to design and create new task-based triggers

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If you’re seeking support for Neostella legal products or services, please check out our support website for assistance.

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