Introducing Work-Relay v8.4
Work-Relay Version 8.4 has launched, featuring a range of innovative enhancements aimed at supercharging your workflows.
New enhancements to Supercharge Your Workflows
When it comes to streamlining and optimizing business processes, Work-Relay continues to push the envelope. The latest enhancements—native Salesforce Screen Flow embedding and real-time process statistics visualization—bring new levels of power, flexibility, and insight to your operations. These features are more than just UI improvements—they help teams move faster, make smarter decisions, and reduce the complexity of cross-platform automation.
Embed Native Salesforce Screen Flows into Work-Relay Forms
What’s New
You can now embed Salesforce Screen Flows directly into Work-Relay Forms—a powerful enhancement that gives users seamless access to rich, guided interactions without leaving the process context.
By combining the flexibility of Work-Relay’s process automation engine with Salesforce’s dynamic Screen Flows, operations teams can guide users through complex workflows with ease, ensuring data is entered accurately, steps are completed in order, and business logic is enforced without code.
Why It Matters
Previously, Screen Flows had to be run separately—often requiring toggling between tabs or relying on more advanced configuration. Now, Screen Flows live inside the process step’s Form, providing:
- A unified user experience: All interactions happen in one place—no context switching.
- Improved adoption: End users are more likely to complete flows when the experience is embedded and intuitive.
- Faster automation: Inputs from the Form can be automatically passed into the Screen Flow, and its outputs can trigger downstream process logic.
This integration enables tight orchestration between guided Salesforce experiences and the broader process managed by Work-Relay.
Overlay Process Statistics on the Process Diagram
What’s New
Process Diagrams in Work-Relay just got smarter. Now, you can visualize Process statistics—over a defined time range—directly on the diagram itself. This turns your process map into a dynamic reporting tool.
Imagine looking at a diagram and seeing:
- How many times a step was executed
- Average duration of a task,
- How many reminders or escalations occurred,
- Or the failure rate of a conditional step.
Why It Matters
Traditionally, understanding process performance meant toggling between dashboards, reports, and diagrams. This feature brings all that data into one place, enabling:
- Faster diagnosis: Spot bottlenecks at a glance.
- Smarter optimization: See where things slow down and why.
- Clearer communication: When process owners, analysts, or leadership look at a diagram, they see real-world activity, not just theoretical steps.
This makes process improvement a collaborative, visual exercise, with each step becoming a mini-dashboard, providing the insights needed to focus optimization efforts.
The Power of Integration and Insight
Together, these two features demonstrate Work-Relay’s mission: to simplify complex operational workflows while giving users the tools they need to work smarter.
- Embedding Screen Flows closes the gap between automation and user experience, letting your teams move faster with confidence.
- Visual process statistics turn your diagrams into a source of truth, aligning your strategy with execution.
Overview
If you’re a Work-Relay admin or process owner, now is the perfect time to explore these enhancements—and if you need help, our team is here to support you.
Ready to take your processes to the next level?
Start embedding, start visualizing, and start unlocking the full potential of Work-Relay.