Work-Relay Use Cases
Endless Possibilities
Common Industry Examples
Telecom & Fiber Infrastructure & Installation
Work-Relay helps accelerate fiber and telco infrastructure projects by:
- Providing real-time visibility into all stages of projects.
- Ensuring timely updates, effective communication, and proactive problem-solving.
- Automating routine tasks and integrating processes.
- Enabling more efficient resource allocation.
- Providing stakeholders with detailed insights into project progress, resource allocation, and potential bottlenecks.
Telecom & Fiber
Delivery & Service
With Work-Relay, exceed customer service expectations by:
- Ensuring that the right teams and equipment are deployed to the appropriate projects, improving the speed of service completion.
- Improving issue resolution with coordinated communications and workflows.
Telecom & Fiber
Order Fulfillment
Boost the speed of customer order execution by:
- Easily connecting various tasks, objects, and systems into a cohesive workflow solution.
- Standardizing and measuring processes that are critical to customer success and revenue generation.
Manufacturing
Production Management
Achieve optimal inventory management by:
- Gaining real-time visibility into inventory levels, production status, and supply chain activities to avoid stock outages or overstock situations.
- Maintaining optimal inventory levels and reducing carrying costs.
- Establishing rigorous quality control by capturing and analyzing production data, identifying quality issues, ensuring compliance with industry standards.
- Supporting continuous improvement.
Manufacturing
Returns Management
Simplify the customer return process from request to refund by:
- Empowering service agents with needed data to initiate the process.
- Coordinating all steps and teams in the returns process, including Customer Service, Finance, Shipping, Account Management, & Quality Assurance.
Manufacturing
Field Service Management
Work-Relay helps takes Field Service Mangement to the next level by:
- Centralizing all service requests, tasks, and updates in a single platform, making it easier to track and manage non-geolocated field services.
- Ensuring that all team members have access to the same information.
- Providing dashboards to keep stakeholders informed about task progress and completion.
- Providing integrated communication features that allow teams to easily share updates and collaborate on resolving issues in real-time.
CPG & Retail
Franchisee Onboarding and Management
Work-Relay helps deliver a clear onboarding experience by:
- Standardizing workflows, training programs, and documentation to provide new franchisees with a clear and structured onboarding experience
- Reducing ramp-up time and ensuring adherence to brand standards.
CPG & Retail
Hardware, Software, and Equipment Installation
Work-Relay makes implementation and adoption smoother by:
- Coordinating installation times, technician availability, and resource allocation.
- Facilitating the seamless flow of work among installation teams, project managers, and store personnel.
- Providing real-time tracking and detailed reporting of installation progress, equipment status, task completion, and adherence to quality and compliance standards.
CPG & Retail
New Product Development and Launch
Work-Relay helps ensure consistent quality from concept to release by:
- Breaking down silos to ensure that all teams and stakeholders are aligned and contribute effectively to the new product development process.
- Streamlining R&D workflows with automation.
- Enabling the ability to track project milestones and bring new products to market ahead of competitors.
CPG & Retail
Service Provider Management
Build and maintain a strong network of Providers by:
- Easily managing all tasks within the verification/qualification, onboarding, and ongoing management of vendors and subcontractors
- Processing multi-level approvals with ease, even when including both internal and external stakeholders
- Tracking of all approvals, rejections, rework “loops”, comments, and forms with detailed analytics.
Technology
Implementation
Work-Relay enhances implementations by:
- Facilitating version control systems and documentation management to reduce errors.
- Ensuring that customers have access to the latest updates and documentation.
- Offering detailed reporting and analytics for insights into project performance, resource allocation, and potential risks.
Technology
Post-Close Order Fulfillment
Work-Relay accelerates order fulfillment by:
- Improving the handoff of work among sales, fulfillment, and customer service teams by integrating processes and data sources.
- Providing detailed analytics and reporting for insights into fulfillment process performance, order accuracy, and customer feedback.
- Providing the data needed to identify trends, optimize, and implement fulfillment process improvements.
Financial Services
Client Onboarding
Work-Relay helps improve the client onboarding experience by:
- Standardizing workflows, from initial client intake to final setup.
- Reducing manual errors and accelerating the overall onboarding process.
- Utilizing thorough workflows to collect necessary documentation.
- Ensuring regulatory compliance with accurate, accessible data.
- Building client trust with clear, consistent, processes.
Financial Services
Compliance Filings
Work-Relay helps adherence to regulatory standards by:
- Standardizing recurring monthly or quarterly filing processes.
- Coordinating the gathering of information needed from various stakeholders and departments.
- Creating a set of structured steps and/or forms that need to be completed and submitted to regulating entities.
Oil, Gas, & Utilities
RFP Responses
Work-Relay helps accelerate critical revenue generation with quicker, more accurate RFP responses by:
- Coordinating the completion of tedious, complicated instructions and submission requirements.
- Generating detailed tracking of all approvals, rejections, comments, documents, and more related to the RFP process.
Oil, Gas, & Utilities
Infrastructure Installation Management
With Work-Relay, complete important installation projects more efficiently by:
- Better allocating personnel and equipment.
- Reduce delays and keeping projects on track with automated task assignments and coordinated resources.
- Better visibility into project progress, equipment status, and task completion with comprehensive process reporting features.
Oil, Gas, & Utilities
Compliance Filings and Management
Work-Relay automates the steps of compliance activities and regulatory requirements, reducing the risk of non-compliance and associated penalties by:
- Offering an improved audit trail with compliance activities and changes for transparency and accountability.
- Facilitating internal and external audits.
- Improving adherence to regulatory standards.
Work-Relay Customer Results
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Reduction in installation project completion times for a leading fiber and wireless infrastructure provider
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Build to order projects completed by a top packaging and commercial printing company
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Days eliminated from the eCommerce process of a Fortune 100 multinational CPG company
Trending Use Cases
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Work-Relay Version 8 has launched, featuring a range of innovative enhancements aimed at optimizing task management and boosting visibility throughout your organization.
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