In an ideal world, the essential order-to-cash (O2C) process would always flow smoothly and without error. However, that is rarely the case in realistic business operations. Invoicing mistakes, long cycle times, and other operational problems can lead to delayed payments and strained customer relationships. Eliminating these errors is crucial for organizations looking to create an efficient end-to-end process.
The benefits of O2C optimization are numerous: increased customer satisfaction, more stable cash flow, and increased profit, to name a few. In fact, on average organizations have achieved $6 in return for every $1 invested in transforming the essential operation.
In this guide, we’ll explore the key strategies to eliminate inefficiencies in the order-to-cash steps, and how to transform the process into an operational success using Work-Relay.