Advanced Task Management
Group-Based Task Queues
Create Shared Task Queues
- Ensure that the right tasks land with the right skills: Create labels for specific skills or roles.
- Match users with their skillsets: Assign your users with specific skill sets or responsibilities to ensure they enter the correct automated, shared task queues.
- Dynamically manage tasks with manual queues: Allow users to claim manual tasks at their own pace.
- Never let critical tasks fall through the cracks: Bring urgent matters to the forefront with escalation queues.
- Focus on what matters most: Use advanced priority numbers to automatically prioritize task queues based on importance.
Customize Tasks to Fit Your Needs
- Provide clear instructions: Clearly define task responsibilities in task descriptions.
- Use flexible task options: Choose from action, form, or document-based tasks.
- Customize deadlines: Set custom SLAs deadlines for every task.
- Ensure high-stakes tasks receive attention: Add tasks to escalation queues to ensure they receive immediate attention.
- Keep tasks on track: Use snooze times to limit delays.
Automate Task Distribution
Criteria-Based Queues
- Use real-time project data to trigger queue assignments
- Use conditionals to create advanced trigger criteria
- Easily copy existing queue criteria
Existing Task Triggers
- Ensure your workflow seamlessly moves from one queue to the next
- Trigger queues upon existing task completions
- Control the time between the next task assignments
Visual Queue Flows
- Understand queue dependencies at a glance using a visual flow chart
- Use the flow editor to design and create new task-based triggers
Explore Advanced Task Management
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