RPA in Contact Centers

March 5, 2021



A preview of the download guide for RPA in Contact and Call Centers

Focus on Higher ROI Activities with Call Center RPA Solutions

In a post-pandemic world, contact centers experienced an increase in operations, including average handle time (AHT) of calls, abandonment rate, average queue, and hold times all increased. To combat these rising operational pressures, Kearny predicts that AI and RPA solutions can reduce the total amount of time call center agents spend on processes by 40% by 2027. Download this guide to learn how Neostella’s robotic process automation solutions can streamline operations in contact centers.